My Oracle Support Banner

Fail to launch windows applications when using SGD HTML5 client + Firefox private window (Doc ID 2775253.1)

Last updated on MAY 10, 2021

Applies to:

Oracle Secure Global Desktop - Version 5.6 and later
Information in this document applies to any platform.

Symptoms

Users may find that when they cannot launch Windows application when they use HTML5 client + Firefox private window.

The steps to reproduce are as below:
1. Open a Firefox private window
2. Login to SGD by HTML5 client
3. Launch a Windows application
4. Get below error page:

The issue does not happen when using Firefox private window + default SGD client.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.