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VLE log collection and authentication issue in SDP2, Error : Failed to authenticate to library IP xx.xx.xx.xx (Doc ID 2780945.1)

Last updated on JUNE 14, 2021

Applies to:

StorageTek Service Delivery Platform (SDP2) - Version 2.4.0 and later
Sun Virtual Library Extension (VLE) - Version Not Applicable to Not Applicable [Release NA]
Information in this document applies to any platform.

Symptoms

Failed to retrieve logs for SN AKxxxxxx, reason:[Failed to authenticate to library IP xx.xx.xx.xx]

ASRServer.0.txt log.

Accepted Remote request.

[2021-05-28 09:05:47.889] SR Number: 3-xxxxxxxxx
[2021-05-28 09:05:47.889] SR Summary: remoterequest
[2021-05-28 09:05:47.889] SN: AKxxxxxxx
[2021-05-28 09:05:47.889] SR Severity: remoterequest
[2021-05-28 09:05:47.889] SR Link: remoterequest

Error occurred.

[2021-05-28 09:06:50.861] <remote-request-id>78a737d2-c2a4-4a44-b8f9-b04a4077d7c9</remote-request-id>
[2021-05-28 09:06:50.861] <remote-request-type>LOG_COLLECTION</remote-request-type>
[2021-05-28 09:06:50.861] <remote-request-status>COMPLETE_FAILED</remote-request-status>
[2021-05-28 09:06:50.861] <remote-request-details>Failed to retrieve logs for SN AKxxxxxxx, reason:[Failed to authenticate to library IP xx.xx.xx.xx]. </remote-request-details>

Probe_lib_xx.xx.xx.xx.0.txt log.

Fri May 28 09:18:50.806 2021 JST [9] INFO at addEntry(): *********************************************************************************
Fri May 28 09:18:50.806 2021 JST [9] INFO at addEntry(): CONNECTION SUCCESSFUL. HOST: xx.xx.xx.xx
Fri May 28 09:18:50.807 2021 JST [9] INFO at addEntry(): Authenticate method
Fri May 28 09:18:50.807 2021 JST [9] INFO at addEntry(): supportPass..
Fri May 28 09:18:50.828 2021 JST [9] INFO at addEntry(): AUTHENTICATION FAILED. HOST: xx.xx.xx.xx ====>  Authentication failure.
Fri May 28 09:18:50.829 2021 JST [9] INFO at addEntry(): Disconnecting from library from Probe Routines
Fri May 28 09:18:50.830 2021 JST [27] INFO at run(): Disconnecting ssh connection
Fri May 28 09:18:50.836 2021 JST [27] INFO at run(): Connection finished to host: xx.xx.xx.xx
Fri May 28 09:18:50.844 2021 JST [9] INFO at addEntry(): command 0: exit
Fri May 28 09:18:50.844 2021 JST [9] INFO at addEntry(): Not connected
Fri May 28 09:18:51.236 2021 JST [9] INFO at addEntry(): *********************************************************************************

Changes

 SDP2 upgrade or VLE code upgrade.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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