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Oracle Server X8-2/L Solaris FMA Reports SUNOS-8000-J0 (Doc ID 2782853.1)

Last updated on JUNE 11, 2021

Applies to:

Oracle Server X8-2L - Version All Versions to All Versions [Release All Releases]
Oracle Server X8-2 - Version All Versions to All Versions [Release All Releases]
Oracle Solaris on x86-64 (64-bit)

Symptoms

 Oracle Server X8-2/L installed with Oracle Solaris 11.4 may report the following fault in FMA:

 

--------------- ------------------------------------  -------------- ---------
TIME            EVENT-ID                              MSG-ID         SEVERITY
--------------- ------------------------------------  -------------- ---------
Apr 11 16:18:16 <UUID>                                SUNOS-8000-J0  Major    

Problem Status            : open
Diag Engine               : eft / 1.16
System
    Manufacturer          : Oracle Corporation
    Name                  : ORACLE SERVER X8-2
    Part_Number           : 7120204-7804
    Serial_Number         : XXXXXXXXXXXX

System Component
    Firmware_Manufacturer : American Megatrends Inc.
    Firmware_Version      : (BIOS)51010400
    Firmware_Release      : (BIOS)04.03.2019
    Host_ID               : <host_id>
    Server_Name           : <host_name>
    Virtualization_Type   : non-virtualized
    Parent_Type           : non-virtualized
    OS_Version            : 11.4.29.82.3

----------------------------------------
Suspect 1 of 2 :
   Problem class : defect.sunos.eft.unexpected_telemetry
   Certainty   : 50%

   Resource
     FMRI             : "hc://:chassis-mfg=Oracle-Corporation:chassis-name=ORACLE-SERVER-X8-2:chassis-part=7120204-7804:chassis-serial=XXXXXXXXXX:fru-mfg=Intel(R)-Corporation:fru-serial=:fru-part=0605:fru-revision=Intel(R)-Xeon(R)-Platinum-8260-CPU-@-2.40GHz/chassis=0/motherboard=0/chip=1"
     Manufacturer     : Intel(R)-Corporation
     Name             : unknown
     Part_Number      : 0605
     Revision         : Intel(R)-Xeon(R)-Platinum-8260-CPU-@-2.40GHz
     Serial_Number    : 
     Chassis
        Manufacturer  : Oracle-Corporation
        Name          : ORACLE-SERVER-X8-2
        Part_Number   : 7120204-7804
        Serial_Number : XXXXXXXXXX
     Status           : faulty
----------------------------------------
Suspect 2 of 2 :
   Problem class : fault.sunos.eft.unexpected_telemetry
   Certainty   : 50%

   FRU
     Status           : faulty
     Location         : "/SYS/MB/P1"
     Manufacturer     : Intel(R)-Corporation
     Name             : unknown
     Part_Number      : 0605
     Revision         : Intel(R)-Xeon(R)-Platinum-8260-CPU-@-2.40GHz
     Serial_Number    : 
     Chassis
        Manufacturer  : Oracle Corporation
        Name          : ORACLE SERVER X8-2
        Part_Number   : 7120204-7804
        Serial_Number : XXXXXXXXXX
   Resource
     Status           : faulty

Description : The diagnosis engine encountered telemetry from the listed
              devices for which it was unable to perform a diagnosis -
              ereport.cpu.intel.quickpath.transient_home_agent_mc_ce@chassis0/motherboard0/chip1
              pruned instance tree is empty.

Response    : Error reports have been logged for examination.

Impact      : Automated diagnosis and response for these events will not occur.

Action      : Use 'fmdump -epV -u <UUID>' to view
              the unexpected telemetry. Please refer to the associated
              reference document at http://support.oracle.com/msg/SUNOS-8000-J0
              for the latest service procedures and policies regarding this
              diagnosis.
 

 

FMA ereport will report it as follows:

Apr 11 16:18:16.9619 ereport.cpu.intel.quickpath.transient_home_agent_mc_ce

 

ILOM FMA ereport will log a DIMM CE error as follows:

 

2021-04-11/06:21:54  ereport.cpu.intel.mem_ce@/SYS/MB/P1/D4/R1
                         count           = 0x1
                         bank name       = m2m1 shadow
                         IA32_MCi_STATUS = 0x0
                         IA32_MCi_MISC   = 0x0
                         IA32_MCi_ADDR   = 0x0
                         IA32_MCi_CTL    = 0x0
                         IA32_MCi_CTL2   = 0x0

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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