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Audio Path Setup Delay From PSTN To Teams - Can Take 2 Or 3 Seconds To Hear Audio From PSTN To Teams (Doc ID 2788338.1)

Last updated on JULY 16, 2021

Applies to:

Acme Packet 4600 - Version S-Cz8.4.0 and later
Information in this document applies to any platform.

Symptoms

Customer has MS Teams Direct Routing setup. When calling from PSTN to MS Teams or vice versa there is a 2 to 3 secs silence at the start of the call in the PSTN to Teams direction. Audio in the Teams to PSTN direction is always fine.

Cause

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In this Document
Symptoms
Cause
Solution


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