SL3000 - Tape Drives Not Getting Detected on OS / Backup software (Doc ID 2816051.1)

Last updated on FEBRUARY 22, 2023

Applies to:

Symptoms

• Tape drives / Media Changer is getting detected on OS / Backup software.
  
  
• Can see all 12 drives has it respective port A status to be initialized status and speed shows 4 Gig for T10kc and 8Gig for T10KD drives.
    This means all the drives have no physical connectivity issues between the Library and the connected SAN switch .

  Below is the example of the same.
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Drive Type Port A Loop ID Port A Loop ID PortA Speed PortA Link status Drive Type WW Name Node luxadm probe
Drive 1,1,1,1,1 Port A enabled=true Port A Loop ID=auto PortA Speed 4GBIT PortA Link status=Initialised T10000c 500xxxxxx90 /dev/rmt/9n
Drive 1,1,1,1,2 Port A enabled=true Port A Loop ID=auto PortA Speed 4GBIT PortA Link status=Initialised T10000c 500xxxxxx9c /dev/rmt/4n
Drive 1,1,1,1,3 Port A enabled=true Port A Loop ID=auto PortA Speed 8GBIT PortA Link status=Initialised T10000d 500xxxxxxa8 unused
Drive 1,1,2,1,1 Port A enabled=true Port A Loop ID=auto PortA Speed 4GBIT PortA Link status=Initialised T10000c 500xxxxxx8d /dev/rmt/8n
Drive 1,1,2,1,2 Port A enabled=true Port A Loop ID=auto PortA Speed 4GBIT PortA Link status=Initialised T10000c 500xxxxxx99 /dev/rmt/3n
Drive 1,1,2,1,3 Port A enabled=true Port A Loop ID=auto PortA Speed 8GBIT PortA Link status=Initialised T10000d 500xxxxxxa5 unused
Drive 1,1,3,1,1 Port A enabled=true Port A Loop ID=auto PortA Speed 4GBIT PortA Link status=Initialised T10000c 500xxxxxx8a /dev/rmt/7n
Drive 1,1,3,1,2 Port A enabled=true Port A Loop ID=auto PortA Speed 4GBIT PortA Link status=Initialised T10000c 500xxxxxx96 /dev/rmt/2n
Drive 1,1,3,1,3 Port A enabled=true Port A Loop ID=auto PortA Speed 4GBIT PortA Link status=Initialised T10000c 500xxxxxxa2 /dev/rmt/1n
Drive 1,1,4,1,1 Port A enabled=true Port A Loop ID=auto PortA Speed 4GBIT PortA Link status=Initialised T10000c 500xxxxxx87 /dev/rmt/6n
Drive 1,1,4,1,2 Port A enabled=true Port A Loop ID=auto PortA Speed 4GBIT PortA Link status=Initialised T10000c 500xxxxxx43 /dev/rmt/5n
Drive 1,1,4,1,3 Port A enabled=true Port A Loop ID=auto PortA Speed 4GBIT PortA Link status=Initialised T10000c 500xxxxxx9f /dev/rmt/0n

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Changes

 Customer was unable to confirm there were any changes done recently on the SAN level .

Cause

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