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Incorrect CDR reporting on REFER causing billing issues (Doc ID 2832094.1)

Last updated on JANUARY 07, 2022

Applies to:

Acme Packet 4600 - Version S-Cz8.4.0 and later
Information in this document applies to any platform.


In the customer scenario, the connect time of call was copied from the original
established call, to the after-refer call. Hence the call time was increased.

This is a default behavior in the SBC. 

In order to change this behavior we have an options flag "*refer-gen-per-leg-stop-cdr*" which can be set in the configuration,

in the sip-config under options. 

After enabling this, the connect-time from original call will not be carried forward to the refer call.


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