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[PCA 3.x] How to Collect Support Data (Doc ID 2833329.1)

Last updated on DECEMBER 04, 2023

Applies to:

Private Cloud Appliance X9-2
Linux x86-64


The purpose of this document is to guide both customer and support engineer on how to obtain data from PCA 3.x, note that in most of situations, first-hand screenshots or hardcopies are very useful evidence of the issue, this document focus on collecting support bundles, command outputs and logs. 

The targets of data collecting are:


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In this Document
 1. Service Enclave - Support Bundle
 1.1 Triage Mode
 1.2 Time slice Mode
 1.3 Smart Mode
 1.4 Native Mode
 1.5 Bundles for Specific Scenario
 2. PCA Components - Collect Native Support Bundles Manually
 3. Extra Data from Management Nodes and Compute Nodes
 3.1 Management Node Command Outputs
 3.2 Management Node Log Files
 3.3 Compute Node Command Outputs
 3.4 Compute Node Log Files
 4. Check Log in an Individual Pod
 4.1 Access to container log file - Method1
 4.2 Access to container log file - Method2
 4.2 Dump pod log

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