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[PCA 3.x] How to Collect Support Data (Doc ID 2833329.1)

Last updated on AUGUST 20, 2024

Applies to:

Private Cloud Appliance X9-2
Linux x86-64

Purpose

The purpose of this document is to guide both customer and support engineer on how to obtain data from PCA 3.x, note that in most of situations, first-hand screenshots or hardcopies are very useful evidence of the issue, this document focus on collecting support bundles, command outputs and logs. 

The targets of data collecting are:

Details

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In this Document
Purpose
Details
 1. Service Enclave - Support Bundle
 1.1 Best Practices for time_slice Bundle
 1.2 Time slice Mode
 1.3 Triage Mode
 1.4 Native Mode
 2. PCA Components - Collect Native Support Bundles Manually
 3. Extra Data from Management Nodes and Compute Nodes
 3.1 Management Node Command Outputs
 3.2 Management Node Log Files
 3.3 Compute Node Command Outputs
 3.4 Compute Node Log Files
 4. Collect Log from Individual Pod
 4.1 Access to container log file - Method1
 4.2 Access to container log file - Method2
 4.2 Dump pod log
References

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