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PRACK Message Is Received In Session Monitor But Missing Call Flow (Doc ID 2848338.1)

Last updated on FEBRUARY 11, 2022

Applies to:

Oracle Communications Session Monitor - Version 4.4 and later
Information in this document applies to any platform.

Symptoms

Review of calls in Session Monitor show that some calls have PRACK message(s) missing.  It is confirmed in the investigation that the PRACK was received by Session Monitor.

For example, for the call received by Session Monitor below:

 

 

The PRACK in the first leg is not shown in Call Details or Message Flow in Session Monitor

NOTE: Please review document:

 

How to Troubleshoot Missing Traffic in Palladion / Oracle Communications Session Monitor (Doc ID 1682380.1)

 

on how to confirm that the Session Monitor has received the PRACK message(s).

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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