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Oracle ZFS Storage Appliance: DE3-24C or DE3-24P Disk Tray Is Faulted And A I/O Module (IOM) Within Is Faulted With STORAGE-8000-MJ (Doc ID 2888035.1)

Last updated on AUGUST 11, 2022

Applies to:

Oracle ZFS Storage ZS5-4 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage Appliance Racked System ZS5-4 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage Appliance Racked System ZS5-2 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS5-2 - Version All Versions to All Versions [Release All Releases]
Internal ZFS ZS5-4 Rack - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

 A DE3-24C or DE3-24P Disk Tray goes faulted and the fault is due to a DE3 I/O Module (IOM) going faulted and the DE3 iom is faulted with a STORAGE-8000-MJ.

Both the disk tray and iom are seen as faulted in the maintenance hardware select chassis-0xx show where xx is the actual chassis number in this example "07" for the chassis:

chassis-007 <SERIAL_NUMBER> faulted Oracle Oracle Storage DE3-24C <SERIAL_NUMBER> 7200 hdd

...
slot-000 IOM 00 faulted Oracle-Corporation DE3-24-IOM <SERIAL_NUMBER>

The fault for the iom is reported in the fmadm.out file like this:

Jul 29 18:26:18 <GUID> STORAGE-8000-MJ Major

Problem Status : open
Diag Engine : ses-diagnosis / 0.1
System
Manufacturer : Oracle Corporation
Name : ORACLE SERVER X5-4
Part_Number : 7337209
Serial_Number : <SERIAL_NUMBER>

System Component
Firmware_Manufacturer : American Megatrends Inc.
Firmware_Version : (BIOS)36080100
Firmware_Release : (BIOS)06.01.2020
Host_ID : 00c0d49a
Server_Name : <NODE_NAME>
Virtualization_Type : non-virtualized
Parent_Type : non-virtualized
OS_Version : 11.4.36.101.2
OS_Architecture : i386
OS_Platform : i86pc

----------------------------------------
Suspect 1 of 1 :
Problem class : alert.enclosure.controller.firmware-detected.recovered-error
Certainty : 100%

FRU
Status : Active
Location : "/ORACLE-DE3-24C.<SERIAL_NUMBER>/IOM0"
Manufacturer : Oracle-Corporation
Name : DE3-24-IOM
Part_Number : 7318548
Revision : 0310
Serial_Number : <SERIAL_NUMBER>
Chassis
Manufacturer : Oracle Corporation
Name : ORACLE-DE3-24C
Part_Number : 7358343
Serial_Number : <SERIAL_NUMBER>
Resource
Status : Active

Description : Enclosure controller /ORACLE-DE3-24C.<SERIAL_NUMBER>/IOM0
self-recovered from a fatal error.

Response : None

Impact : disk path associated with /ORACLE-DE3-24C.<SERIAL_NUMBER>/IOM0 were
unavailable during recovery.

Action : Please refer to the associated reference document at
http://support.oracle.com/msg/STORAGE-8000-MJ for the latest
service procedures and policies regarding this diagnosis.

Cause

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In this Document
Symptoms
Cause
Solution


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