Ops Center 12.4: Loss of the hb.pipe file causes failures during EC startup
(Doc ID 3004609.1)
Last updated on MARCH 04, 2025
Applies to:
Solaris Operating System - Version 11.4 and laterInformation in this document applies to any platform.
Symptoms
The customer cannot access their BUI. Their EC never started correctly. Research identified an Ops Center service in maintenance.
The customer's cacao logs reflected no specific errors that directly tied to this problem. However, we observed the cacao modules would try to load, and wait on communications, and then eventually try to reload again. This created a perpetual loop, until the service failed.
Changes
The customer stated they made no changes. However, the system did experience an event. That information has been captured in the next section.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |