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vsp Service Failure After Upgrade to OCSM Version 5.2: Missing pip3 Dependency and psutil Uninstallation Failure (Doc ID 3067184.1)

Last updated on JANUARY 14, 2025

Applies to:

Oracle Communications Session Monitor - Version 5.2 and later
Information in this document applies to any platform.

Symptoms

After upgrading to V5.2, the vsp process fails to start, and the following error is observed in the service status:

pld-vsp.service - OCSM COM Front-End
Loaded: loaded (/usr/lib/systemd/system/pld-vsp.service; enabled; vendor preset: disabled)
Active: activating (auto-restart) (Result: protocol) since Tue 2024-01-23 17:23:15 CET; 7s ago
Process: 10763 ExecStart=/opt/oracle/ocsm/usr/bin/pld-vsp -cf /opt/oracle/ocsm/etc/iptego/vsp.conf -F /opt/oracle/ocsm/etc/iptego/vsp.d/ (code=exited, status=0/SUCCESS)
Main PID: 10763 (code=exited, status=0/SUCCESS)

Jan 23 17:23:22 xyz.example.com systemd[1]: /usr/lib/systemd/system/pld-vsp.service:1: .include directives are deprecated, and support for them will be removed in a future version of systemd. Please use drop-in

 

The vsp service fails to start, and the error message indicates a problem with dependencies, particularly pip3.

Cause

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In this Document
Symptoms
Cause
Solution


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