My Oracle Support Banner

Configuring OCM Collector Via Support HUB Fails With: oracle.xml.parser.v2.XMLParseException: Start of root element expected. (Doc ID 1077336.1)

Last updated on OCTOBER 31, 2019

Applies to:

Oracle Configuration Manager - Version 10.3.2.0 and later
Information in this document applies to any platform.
***Checked for relevance on 16-FEB-2012***

Symptoms

Configuration of OCM Collector via Support HUB fails with:

./configCCR <CSI number> <My Oracle Support account> <CountryCode>
Error connecting to host (https://ccr.oracle.com).
Connection refused

Unable to establish a network connection to Oracle. Specify the URL for an Oracle Support Hub in this format:
http[s]://<OracleSupportHubHost>:<OracleSupportHubPort>
If you do not wish to configure OCM through an Oracle Support Hub, enter NONE
Oracle Support Hub URL: http://EM.GridControl.host:1159
oracle.xml.parser.v2.XMLParseException: Start of root element expected.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.