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Configuring OCM Collector Via Support HUB Fails With: oracle.xml.parser.v2.XMLParseException: Start of root element expected. (Doc ID 1077336.1)

Last updated on OCTOBER 31, 2019

Applies to:

Oracle Configuration Manager - Version and later
Information in this document applies to any platform.
***Checked for relevance on 16-FEB-2012***


Configuration of OCM Collector via Support HUB fails with:

./configCCR <CSI number> <My Oracle Support account> <CountryCode>
Error connecting to host (
Connection refused

Unable to establish a network connection to Oracle. Specify the URL for an Oracle Support Hub in this format:
If you do not wish to configure OCM through an Oracle Support Hub, enter NONE
Oracle Support Hub URL:
oracle.xml.parser.v2.XMLParseException: Start of root element expected.


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