How to Change, Increase or Lower the Severity of a Service Request (SR)
(Doc ID 1080475.1)
Last updated on MAY 14, 2018
Applies to:
My Oracle Support - Version 3.1.0 and laterInformation in this document applies to any platform.
Goal
This note explains how to change the severity of Service Requests. For example severity increase applies if the issue causes a higher business impact and therefore faster resolution is needed.
Solution
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Goal |
Solution |
References |