How to Change, Increase or Lower the Severity of a Service Request (SR) (Doc ID 1080475.1)

Last updated on OCTOBER 22, 2020

Applies to:

My Oracle Support - Version 3.1.0 and later
Information in this document applies to any platform.

Goal

This note explains how to change the severity of Service Requests. For example severity increase applies if the issue causes a higher business impact and therefore faster resolution is needed.

Solution

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In this Document

Goal

Solution

References

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How to Change, Increase or Lower the Severity of a Service Request (SR) (Doc ID 1080475.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!