How to Change, Increase or Lower the Severity of a Service Request (SR)

(Doc ID 1080475.1)

Last updated on MAY 14, 2018

Applies to:

My Oracle Support - Version 3.1.0 and later
Information in this document applies to any platform.


This note explains how to change the severity of Service Requests. For example severity increase applies if the issue causes a higher business impact and therefore faster resolution is needed.



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