Unable To Change Password On My Oracle Support And Oracle.Com - We're sorry, There seems to be some problem in processing your request. (Doc ID 1085772.1)

Last updated on FEBRUARY 17, 2015

Applies to:

My Oracle Support - Version 3.2.0.0.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to a change password on My Oracle Support(MOS) or oracle.com;

 Login My Oracle Support.
Click More > Settings > Account and Privileges.
Detail > Click on the pencil icon to change password.

the following error message occurs (see figure 1):
We're sorry, There seems to be some problem in processing your request.
We have recorded this error to help us fix the problem.
You may wish to try again using one of the tools below.

Figure 1

Cause

Sign In with your My Oracle Support account

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