Support Identifier (SI) for ASFU/ESL License Does Not Give Access to My Oracle Support (Doc ID 1103585.1)

Last updated on AUGUST 31, 2016

Applies to:

My Oracle Support - Version 3.1.0.0.0 to 3.2.0.0.5
Information in this document applies to any platform.

Symptoms

When trying to add an ASFU/ESL SI to your user account in My Oracle Support (MOS), you will get the message 'This Support Identifier does not allow registration’. The SI will not allow you to benefit from technical support directly via Oracle.

Cause

Sign In with your My Oracle Support account

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