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Service Request section is empty or unable to locate a Service Request (Doc ID 1151523.1)

Last updated on JULY 05, 2018

Applies to:

My Oracle Support - Version 3.1.0.0.0 to 3.2.0.0.5
Information in this document applies to any platform.

Symptoms

You are able to login to My Oracle Support but notice the section "Service Requests" has limited or no information displayed. Your “Service Request” section is empty or the Service Request number you are looking for cannot be found. You have verified your CSI is active and you have privileges to view/open new Service Requests.

Cause

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