User Receives Error Messages Or My Oracle Support is Not Functioning Correctly

(Doc ID 1153354.1)

Last updated on NOVEMBER 20, 2017

Applies to:

My Oracle Support - Version to
Information in this document applies to any platform.


Users may sometimes receive unexpected error messages or My Oracle Support is not functioning correctly. Some of the following situations may be resolved by clearing your Cache:

Grayed out buttons/dropdowns
Unexpected error messages
Long Processing time
Missing information


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms