How to Get Approval for a Pending User when the Customer User Administrator (CUA) is Not Responding in My Oracle Support

(Doc ID 1212213.1)

Last updated on NOVEMBER 06, 2017

Applies to:

My Oracle Support - Version 3.0.0 to
Information in this document applies to any platform.


This procedure covers the steps to get your request to add a Support Identifier (SI) to your account approved when you are in status 'Pending' and there is no CUA response.

Please note that in status 'Pending' you will not see the list of names of CUAs. Please click to send an additional email to the current CUAs.  If you do not receive a response, please call your local support center for assistance.


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