How to Approve User In "User is Pending" status if the Pending Users list is empty

(Doc ID 1253855.1)

Last updated on MAY 03, 2018

Applies to:

My Oracle Support - Version 3.0.0 to
Information in this document applies to any platform.


A user shows as ''User is pending'' on the Manage Users list on My Oracle Support. The Pending User list has no Pending Users. A check in ISP (Internal Support Portal) shows that the user is Active and Approved. This document covers procedure on how to fix such issues.


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