Unable To Register (Error: Username Already Exists) And Retrieve Password (Error: No Account Specified With Username) in My Oracle Support (Doc ID 1280366.1)

Last updated on FEBRUARY 19, 2017

Applies to:

My Oracle Support - Version 2.0.2 to 3.3.1.0.0
Information in this document applies to any platform.
"Username Already Exists" at Registration and
"No Account Specified with Username" at Forgot Password
How to request to purge an inactive My Oracle Support user account.


Symptoms

When trying to register for My Oracle Support or attempting to retrieve password, a user may come across the following error messages:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms