Unable To Download Patches With Hardware Only Support Identifier(SI) (Doc ID 1284935.1)

Last updated on JUNE 13, 2017

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Goal


When trying to download a Sun patch in My Oracle Support, the user receives the error: "You do not have the following permissions to download Patch. Please contact Oracle Support Sales to extend your support contract to include access to this patch."

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms