Unable To Reset Password In My Oracle Support: There Is No Account With Specified User Name (Doc ID 1299351.1)

Last updated on APRIL 05, 2017

Applies to:

My Oracle Support - Version 3.2.0.0.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to reset a password  in  My Oracle Support the following error occurs:

 There is no account with specified user name (email address).

Cause

Sign In with your My Oracle Support account

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