How to Change the Status of " Pending" to " Pending Oracle Approval" for the First Time Requestor of a Support ID
(Doc ID 1301357.1)
Last updated on JULY 02, 2019
Applies to:My Oracle Support - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
If an existing User on My Oracle Support requests access to a new Support Identifier (SI), the User status for this SI will be "Pending". The first time a User requests access to an SI they will be approved by Oracle's CUA_APPROVAL team with status of " Pending Oracle Approval". This document will help the first time requestor change their status from "Pending" to " Pending Oracle Approval", then the CUA-Approval team will take action accordingly.
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