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How to track/check a bug in My Oracle Support (Doc ID 1304801.1)

Last updated on JUNE 04, 2023

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Goal

Guide to search bugs or Enhancement Requests (ER) by title, by number and shows possibilities on My Oracle Support to track the bug status or when the bug has been marked as favorite.

The search can be done via the global search field at the top or via the search field within the Knowledge tab.

Solution

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In this Document
Goal
Solution
 1) How to search for a bug by title
 2) How to search for a bug by number
 3) How to refine search results
 4) How to get additional information displayed in the search results
 5) How to track a bug attached to a service request in My Oracle Support
 6) Which bugs can be tracked in Bug Tracker region?
 7) What is the effect when my bug is a not published bug?
 8) What does the bug status code describe?
 9) What are the Bug Severity Definitions?
 10) How can it be seen in My Oracle Support, whether BUG is escalated?
 11) How to get additional information related to a bug?
References


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