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“Unknown Error” When Trying to Remove or Update a User on a Support Identifier in My Oracle Support (Doc ID 1341406.1)

Last updated on MAY 12, 2021

Applies to:

My Oracle Support - Version and later
Information in this document applies to any platform.


When a Customer Support Administrator (CUA) attempts to remove or update a user from a Support Identifier in My Oracle Support (MOS), they are getting “Unknown Error” and unable to perform the user profile changes.


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