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Mobile My Oracle Support FAQ (Doc ID 1359527.1)

Last updated on JANUARY 14, 2020

Applies to:

My Oracle Support - Version 6 and later
Information in this document applies to any platform.


 This document contains frequently asked questions regarding the Mobile My Oracle Support application.  Other resources can be found here:

Questions and Answers

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In this Document
Questions and Answers
 How is Mobile My Oracle Support different from the main My Oracle Support portal?
 What about Create Service Requests (SR)? Configurations? Other features?
 What about e-mail notifications?
 What operating systems/browsers  are supported?
 I am having a problem signing into Mobile My Oracle Support. I enter valid credentials, but the sign in page is cleared and redisplayed.
 Why can't the website save my user name and password? It times out too fast.
 I have a BlackBerry and am experiencing problems reaching Mobile My Oracle Support
 Why don’t I see User Notifications? Why don't I see Change Requests sections?
 Why don't the numbers (counts) show up when I come to the main screen?
 My sign in is very slow. Why is that?
 Is Mobile MOS Accessible?
 What do I do if I encounter technical problems with Mobile My Oracle Support?
 Is training available?
 Can I search in Mobile My Oracle Support?
 How do I search in Mobile My Oracle Support?
 Is there a way to narrow my search?
 How can I get into the Advanced Search from the landing page?
 Can I search the My Oracle Support Communities from Mobile My Oracle Support?
 Can I save my searches for future use?
 What about Product filters? I have too many SRs to search.
 Service Requests (SRs)
 Which filters exist for SR Advanced Search?
 I don't see any Open SRs in my list.  Why is that?
 What is listed in SR Favorites?
 Request for Changes (RFC) - On Demand customers only
 On a blackberry device calendar is missing from RFC Schedule and Approve screen?

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