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Mobile My Oracle Support FAQ (Doc ID 1359527.1)

Last updated on JANUARY 14, 2020

Applies to:

My Oracle Support - Version 6 and later
Information in this document applies to any platform.

Purpose

 This document contains frequently asked questions regarding the Mobile My Oracle Support application.  Other resources can be found here:

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Alerts
 General
 How is Mobile My Oracle Support different from the main My Oracle Support portal?
 What about Create Service Requests (SR)? Configurations? Other features?
 What about e-mail notifications?
 What operating systems/browsers  are supported?
 I am having a problem signing into Mobile My Oracle Support. I enter valid credentials, but the sign in page is cleared and redisplayed.
 Why can't the website save my user name and password? It times out too fast.
 I have a BlackBerry and am experiencing problems reaching Mobile My Oracle Support
 Why don’t I see User Notifications? Why don't I see Change Requests sections?
 Why don't the numbers (counts) show up when I come to the main screen?
 My sign in is very slow. Why is that?
 Is Mobile MOS Accessible?
 What do I do if I encounter technical problems with Mobile My Oracle Support?
 Is training available?
 Searching
 Can I search in Mobile My Oracle Support?
 How do I search in Mobile My Oracle Support?
 Is there a way to narrow my search?
 How can I get into the Advanced Search from the landing page?
 Can I search the My Oracle Support Communities from Mobile My Oracle Support?
 Can I save my searches for future use?
 What about Product filters? I have too many SRs to search.
 Service Requests (SRs)
 Which filters exist for SR Advanced Search?
 I don't see any Open SRs in my list.  Why is that?
 What is listed in SR Favorites?
 Request for Changes (RFC) - On Demand customers only
 On a blackberry device calendar is missing from RFC Schedule and Approve screen?
References

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