Mobile My Oracle Support FAQ
(Doc ID 1359527.1)
Last updated on JANUARY 14, 2020
Applies to:
My Oracle Support - Version 6 and laterInformation in this document applies to any platform.
Purpose
This document contains frequently asked questions regarding the Mobile My Oracle Support application. Other resources can be found here:
Questions and Answers
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In this Document
| Purpose |
| Questions and Answers |
| Alerts |
| General |
| How is Mobile My Oracle Support different from the main My Oracle Support portal? |
| What about Create Service Requests (SR)? Configurations? Other features? |
| What about e-mail notifications? |
| What operating systems/browsers are supported? |
| I am having a problem signing into Mobile My Oracle Support. I enter valid credentials, but the sign in page is cleared and redisplayed. |
| Why can't the website save my user name and password? It times out too fast. |
| I have a BlackBerry and am experiencing problems reaching Mobile My Oracle Support |
| Why don’t I see User Notifications? Why don't I see Change Requests sections? |
| Why don't the numbers (counts) show up when I come to the main screen? |
| My sign in is very slow. Why is that? |
| Is Mobile MOS Accessible? |
| What do I do if I encounter technical problems with Mobile My Oracle Support? |
| Is training available? |
| Searching |
| Can I search in Mobile My Oracle Support? |
| How do I search in Mobile My Oracle Support? |
| Is there a way to narrow my search? |
| How can I get into the Advanced Search from the landing page? |
| Can I search the My Oracle Support Communities from Mobile My Oracle Support? |
| Can I save my searches for future use? |
| What about Product filters? I have too many SRs to search. |
| Service Requests (SRs) |
| Which filters exist for SR Advanced Search? |
| I don't see any Open SRs in my list. Why is that? |
| What is listed in SR Favorites? |
| Request for Changes (RFC) - On Demand customers only |
| On a blackberry device calendar is missing from RFC Schedule and Approve screen? |
| References |