My Oracle Support Banner

What To Do If A Pending User Has a Company Name or Email Domain that Doesn't Match the Company Name For The Support Identifier? (Doc ID 1360064.1)

Last updated on OCTOBER 16, 2023

Applies to:

My Oracle Support - Version and later
Information in this document applies to any platform.


 To identify what steps can be taken by a user if they are listed as "Pending"  under a Support Identifier (SI) that has no Customer User Administrator (CUA) and an email account which does not match that of the SI company name.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.