How Patches and Updates Entitlement Works - Why Am I Unable to Download This Patch? (Doc ID 1369860.1)

Last updated on MAY 15, 2023

Applies to:

My Oracle Support
Oracle Communications EAGLE (Hardware) - Version EAGLE 46.0 to EAGLE 46.0 [Release EAGLE 46.0]
PeopleSoft Cloud Manager - Version 10 to 10 [Release 8.4]
Oracle Communications EAGLE (Hardware) - Version EAGLE 46.7 to EAGLE 46.7 [Release EAGLE 46.0]
Primavera P6 Professional Project Management - Version 18.8 to 18.8 [Release 18.8]
Information in this document applies to any platform.

Purpose

Information on entitlement for patches.

(For information on entitlement for JD Edwards patches, please see JD Edwards EnterpriseOne Extended Support (EXS) FAQ - Doc ID 1273907.1)

Cloud at Customer users experiencing problems with patch download should log a non-technical SR by selecting "Contact Us" in the top right corner of the My Oracle Support page.

For additional information and tips on searching and downloading patches from My Oracle Support, see My Oracle Support Patches and Updates How To (Doc ID 1966784.2).

Scope

Exceptions:

Cloud / CRM on Demand: This information does not apply to Cloud or CRM On Demand usage as these environments are managed and patched directly by Oracle cloud operations teams. Any downloads needed for Cloud or CRM On Demand are provided directly through the cloud applications themselves and not via My Oracle Support (MOS) or Oracle Technology Network (OTN)
Cloud and Non-Cloud Software: If your organization has both cloud and non-cloud software, you must add a non-cloud CSI to your MOS profile in order to download patches for those on-premise products.
ExaCC and ExaCS: Exadata Cloud at Customer (ExaCC) and Exadata Cloud Services (ExaCS) customers have access to both regular SW patches and patches that are available only with Extended Support.