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How Patches and Updates Entitlement Works - Why Am I Unable to Download This Patch? (Doc ID 1369860.1)

Last updated on MARCH 07, 2022

Applies to:

My Oracle Support
Oracle Communications EAGLE (Hardware) - Version EAGLE 46.0 to EAGLE 46.0 [Release EAGLE 46.0]
PeopleSoft Cloud Manager - Version 10 to 10 [Release 8.4]
Oracle Communications EAGLE (Hardware) - Version EAGLE 46.7 to EAGLE 46.7 [Release EAGLE 46.0]
Primavera P6 Professional Project Management - Version 18.8 to 18.8 [Release 18.8]
Information in this document applies to any platform.


Information on entitlement for patches.

(For information on entitlement for JD Edwards patches, please see JD Edwards EnterpriseOne Extended Support (EXS) FAQ - Doc ID 1273907.1)

Cloud at Customer users experiencing problems with patch download should log a non-technical SR by selecting "Contact Us" in the top right corner of the My Oracle Support page.

For additional information and tips on searching and downloading patches from My Oracle Support, see My Oracle Support Patches and Updates How To (Doc ID 1966784.2).




  1. Cloud / CRM on Demand: This information does not apply to Cloud or CRM On Demand usage as these environments are managed and patched directly by Oracle cloud operations teams.  Any downloads needed for Cloud or CRM On Demand are provided directly through the cloud applications themselves and not via My Oracle Support (MOS) or Oracle Technology Network (OTN)
  2. Cloud and Non-Cloud Software: If your organization has both cloud and non-cloud software, you must add a non-cloud CSI to your MOS profile in order to download patches for those on-premise products.
  3. ExaCC and ExaCS: Exadata Cloud at Customer (ExaCC) and Exadata Cloud Services (ExaCS) customers have access to both regular SW patches and patches that are available only with Extended Support.


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In this Document
 1. What is Download Access?
 2. To download a specific patch, you must have Patch Download Access in your account that matches the Download Access on the patch
 3. How to view "Download Access" for a specific patch
 4. How to view the "Download Access" values in your My Oracle Support Account (which identifies the types of patches you can download)
 5. Common error messages and what they mean ("You do not have privileges to download...")
 6. Oracle Lifetime Support Policies
 7. Download Access to Contract mapping table
 8. What to do if you still have questions after reviewing this document
 9. How to contact Oracle Sales and Support Sales
 10. How to request a patch via electronic or physical delivery

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