Why Critical Patch Update Alerts Are Not Coming To Subscribed Email Address?

(Doc ID 1459237.1)

Last updated on JANUARY 24, 2017

Applies to:

My Oracle Support - Version 2.0.2 to 3.3.1.0.0
Information in this document applies to any platform.

Symptoms

 Customer is unable to receive CPU (Critical Patch Updates) Alerts from My Oracle Support.

Cause

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