Unable to Access My Oracle Support (MOS) - Error 401--Unauthorized

(Doc ID 1486415.1)

Last updated on FEBRUARY 13, 2015

Applies to:

My Oracle Support - Version 2.0.4 to
Information in this document applies to any platform.
When trying to access My Oracle Support (MOS), customer receives the following error:

Unable to Access MOS - Error 401--Unauthorized


 Customer should be able to access My Oracle Support (MOS).


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms