My Oracle Support > Service Requests Applet: Search For Name Where First Name Is Double Does Not Work

(Doc ID 1509939.1)

Last updated on FEBRUARY 23, 2016

Applies to:

My Oracle Support - Version 2.0.2 to 3.3.1.0.0
Information in this document applies to any platform.

Symptoms

On : My Oracle Support (MOS) 6.3 (http://support.oracle.com)

In the Service Requests (SRs) widget in MOS when trying to restrict the displayed SRs to only show those created by the customer with 2 first names none are returned when the customers full name is entered in the Contact Field

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into My Oracle Support customer portal
2. Go to the Dashboard
3. Go to the Service Requests widget
4. Enter full name and click on magnifying glass.
5. See no rows returned

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms