Unable To Upload Incident From Enterprise Manager For Grid Control 11.1.0.1.0 and 12.1.0.1.0

(Doc ID 1514601.1)

Last updated on JANUARY 13, 2018

Applies to:

Oracle Configuration Manager - Version 10.3.0.0 and later
Information in this document applies to any platform.

Symptoms

Customer is trying to upload an incident and create an SR directly from Enterprise Manager for Grid Control and is generating the following error:


The Oracle Configuration Manager (OCM) is not currently configured. Please run setupCCR and configure the OCM client
Creating draft Service Request has failed with the following error: The Oracle Configuration Manager (OCM) is not currently configured. Please run setupCCR and configure the OCM client.


After confirming the following features all pass:

The OMS OCM collectors are correctly configured and working.
Test the OCM diagnostic upload command:

crontab -l

Find the entry for the ORACLE_CONFIG_HOME=/..../gc_inst/em/EMGC_OMS1 /.../middleware/oms11g/ccr/bin

Now set the environment variables:

export  ORACLE_CONFIG_HOME=/..../gc_inst/em/EMGC_OMS1
export ORACLE_HOME=/.../middleware/oms11g

Upload the ccr directory from $ORACLE_CONFIG_HOME  you can use zip or tar to compress the directory.

Also, I need to get the output from this command:

cd $ORACLE_HOME/ccr/bin

./emCCR upload -diagnostic=sr=<SR Number>,file=< path to the filename >

where < filename > is the file (any file) that can be uploaded.

Then test the Support Work Bench (SWB) but use the upload to existing SR option.


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms