Customer User Administrators have "Approve Request" or "Deny" buttons not activated when trying to approve/deny a MOS user

(Doc ID 1550359.1)

Last updated on NOVEMBER 15, 2017

Applies to:

My Oracle Support - Version 6 to 6 [Release 6]
My Oracle Support - Version and later
Information in this document applies to any platform.
Unable to approve/deny pending request user in MOS


 You need to approve or deny  a pending user request  from "My Oracle Support" screen "Pending Users Requests" but none of "Approve request..." or "Deny" buttons are activated.


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