Customer User Administrators have "Approve Request" or "Deny" buttons not activated when trying to approve/deny a MOS user (Doc ID 1550359.1)

Last updated on JANUARY 23, 2015

Applies to:

My Oracle Support - Version 6 to 6 [Release 6]
My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.
Unable to approve/deny pending request user in MOS

Goal

 You need to approve or deny  a pending user request  from "My Oracle Support" screen "Pending Users Requests" but none of "Approve request..." or "Deny" buttons are activated.

Solution

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