User names which exceed a total of 50 characters are not permitted for My Oracle Support
(Doc ID 1554996.1)
Last updated on MARCH 18, 2021
Applies to:My Oracle Support - Version 6 and later
My Oracle Support - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
When registering in My Oracle Support, using a username that has 50 or more characters, after trying to add a Support Identifier to this username, may get an empty/blank screen or the following error,
"Operation failed. Unable to create new contact: Exception invoking to web service.. Field 'Email Address' in the integration component 'Contact' contains value <user name exceeding 50 characters>, which is longer than allowed length of 50 characters.(SBL-EAI-13011)
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