User names which exceed a total of 50 characters are not permitted for My Oracle Support (Doc ID 1554996.1)

Last updated on SEPTEMBER 18, 2013

Applies to:

My Oracle Support - Version 6 and later
My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

 When creating a user name for My Oracle Support which contains a total of more than 50 characters and trying to add a Support Identifier to this user name an error appears:

Operation failed. Unable to create new contact: Exception invoking to web service.. Field 'Email Address' in the integration component 'Contact' contains value <user name exceeding 50 characters>, which is longer than allowed length of 50 characters.(SBL-EAI-13011)

 

Cause

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