Tracking Bugs in My Oracle Support when a Service Request Is Closed "Defect Pending"
(Doc ID 1564933.1)
Last updated on SEPTEMBER 27, 2021
Applies to:
My Oracle Support - Version 3.3.1.0.0 and laterOracle Public Sector Revenue Management - Version 2.4.0.1.0 to 2.4.0.1.0 [Release 2.4]
Information in this document applies to any platform.
Goal
To enable customers to track bugs when the associated SR is closed, using the Favorites feature of My Oracle Support.
The help information in the very top-right of the MyOracle Support window covers the use of favorites but does not provide a step-by-step procedure with visual examples.
Solution
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In this Document
| Goal |
| Solution |
| How to add a Bug to your Favorites |
| How to create a Favorites Folder to keep track of Bugs |
| How to add Bug Tracker to keep track of Bugs |
| How to know when the fix for a Bug has been released |