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Tracking Bugs in My Oracle Support when a Service Request Is Closed "Defect Pending" (Doc ID 1564933.1)

Last updated on MAY 23, 2019

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Oracle Public Sector Revenue Management - Version 2.4.0.1.0 to 2.4.0.1.0 [Release 2.4]
Information in this document applies to any platform.

Goal

To enable customers to track bugs when the associated SR is closed, using the Favorites feature of My Oracle Support.

The help information in the very top-right of the MyOracle Support window covers the use of favorites but does not provide a step-by-step procedure with visual examples.

Solution

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In this Document
Goal
Solution
 How to add a Bug to your Favorites
 How to create a Favorites Folder to keep track of Bugs
 How to add Bug Tracker to keep track of Bugs
 How to know when the fix for a Bug has been released

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