How to Resolve an Entitlement Issue When Customers Can Not Log a "Hardware" Technical Service Request on My Oracle Support / Sales Lead (Doc ID 1572304.1)

Last updated on MAY 30, 2024

Applies to:

My Oracle Support - Version 6 and later
My Oracle Support - Version 3.2.0.0.0 and later
Information in this document applies to any platform.

This document will explain what customers need to do when their serial number is not active or can not be found on My Oracle Support.

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In this Document

Goal

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.