Entitlement issue - Serial Number on Active Support: Unable to Log a Technical Service Request on My Oracle Support
(Doc ID 1572569.1)
Last updated on MARCH 11, 2019
Applies to:My Oracle Support - Version 6 to 6 [Release 6]
Information in this document applies to any platform.
Clarification and Steps as to Contacting Oracle; with regards to resolving Data issues on Entitled Assets
This document will describe what customers should do when they can not log a Technical SR through My Oracle Support, even though the Asset is supposedly under an active and valid Support Contract
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