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Entitlement issue - Serial Number on Active Support: Unable to Log a Technical Service Request on My Oracle Support (Doc ID 1572569.1)

Last updated on MARCH 11, 2019

Applies to:

My Oracle Support - Version 6 to 6 [Release 6]
Information in this document applies to any platform.

Purpose

Clarification and Steps as to Contacting Oracle; with regards to resolving Data issues on Entitled Assets

This document will describe what customers should do when they can not log a Technical SR through My Oracle Support, even though the Asset is supposedly under an active and valid Support Contract

Details

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In this Document
Purpose
Scope
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