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SR Updates In Email Not Received Even When Customer User Admin (CUA) has Authorized the Feature / Settings (Doc ID 1579769.1)

Last updated on MAY 03, 2018

Applies to:

My Oracle Support - Version 3.3.1.0.0 to 3.3.1.0.0
Information in this document applies to any platform.

Goal

Why is the User unable to receive Service Request updates in email?
 

Solution

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