SR Updates In Email Not Received Even When Customer User Admin (CUA) has Authorized the Feature / Settings (Doc ID 1579769.1)

Last updated on OCTOBER 25, 2013

Applies to:

My Oracle Support - Version 3.3.1.0.0 to 3.3.1.0.0
Information in this document applies to any platform.

Goal

Why is the User unable to receive Service Request updates in email?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms