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Quick User Guide to Upload Files to My Oracle Support - MOS (Doc ID 1588459.1)

Last updated on OCTOBER 15, 2018

Applies to:

My Oracle Support - Version 6 and later
Sun StorageTek VSM4 System - Version All Versions and later
Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.
The decommissioning of Support Files on April 4th will also require a shift to alternative transport methods.
Users will have a choice of the following services to upload files to Oracle Support:

• MY ORACLE SUPPORT File Upload, already available with the SR, for files up to 2 GB in size
• For files larger than 2 GB, Customers have to use the new transport.oracle.com services

Goal

Help users to upload files and documents in support for SR's open with Oracle Support, using the transport.oracle.com services.

Customers and Support Engineers will see the uploaded files as attachments to the SR, after scan for malware is finished.

Solution

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In this Document
Goal
Solution
 A. Options to Upload files for an SR for Support
 B. Configuration Recommendations
 a. Environment:
 b. Client Application
 c. Transmission Timeouts during long transfer sessions
 
C. Comments
 
D. CONFIGURATIONS FOR  FILEZILLA AND WINSCP

 1. Filezilla settings - Site Manager
 2. WinSCP settings  - WinSCP Login screen
 
E. SAMPLE CONFIGURATION FOR IBM SYSTEM Z/0S USING FTP PROTOCOL

 F. CURL -  SAMPLE UNIX (SOLARIS)  AND  WINDOWS COMMAND LINE SESSIONS
 G. SAMPLE CURL SESSIONS FOR UNIX AND WINDOWS WITH FTPS AND HTTPS
 Notice the directory structure is different for Unix and Solaris/Windows machines when running under HTTPS protocol.
 1. Sample UNIX (Solaris) session - cURL with FTPS:
 
 2. Sample UNIX (Solaris) session - cURL with HTTPS:
 3. Sample Windows session - cURL with HTTPS:
References

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