Quick User Guide to Upload Files to My Oracle Support - MOS

(Doc ID 1588459.1)

Last updated on APRIL 23, 2018

Applies to:

My Oracle Support - Version 6 and later
Sun StorageTek VSM4 System - Version All Versions and later
Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.
The decommissioning of Support Files on April 4th will also require a shift to alternative transport methods.
Users will have a choice of the following services to upload files to Oracle Support:

• MY ORACLE SUPPORT File Upload, already available with the SR, for files up to 2 GB in size
• For files larger than 2 GB, Customers have to use the new transport.oracle.com services


Help users to upload files and documents in support for SR's open with Oracle Support, using the transport.oracle.com services.

Customers and Support Engineers will see the uploaded files as attachments to the SR, after scan for malware is finished.


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