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Service Name or Environment Is Missing, When Creating a Service Request for Managed Cloud Services in My Oracle Support (Doc ID 1595144.1)

Last updated on APRIL 05, 2017

Applies to:

My Oracle Support - Version 6 and later
Information in this document applies to any platform.

Symptoms

This document explains who to contact when  you do not see a service name or environment in My Oracle Support during Service Request creation via following steps:  'Create SR' button, 'managed Cloud Services' tab,  ‘Identify Managed Cloud Service or Environment’, select either  ‘By Environment’ or ‘By Service Hierarchy’.

Cause

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In this Document
Symptoms
Cause
Solution
References

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