Service Name or Environment Is Missing, When Creating a Service Request for Managed Cloud Services in My Oracle Support (Doc ID 1595144.1)

Last updated on APRIL 05, 2017

Applies to:

My Oracle Support - Version 6 and later
Information in this document applies to any platform.

Symptoms

This document explains who to contact when  you do not see a service name or environment in My Oracle Support during Service Request creation via following steps:  'Create SR' button, 'managed Cloud Services' tab,  ‘Identify Managed Cloud Service or Environment’, select either  ‘By Environment’ or ‘By Service Hierarchy’.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms