What is the difference between an Escalation (Manager Request) and an Increase in Severity?

(Doc ID 1600198.1)

Last updated on APRIL 04, 2018

Applies to:

My Oracle Support - Version 2.0.2 to 3.3.1.0.0
Information in this document applies to any platform.

Goal

To show the difference between an  Escalation (Manager Request) and an Increase in Severity.

Solution

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