Product List Is Empty During SR Creation on My Oracle Support

(Doc ID 1632759.1)

Last updated on APRIL 18, 2016

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

The My Oracle Support user can not create a Technical SR, because the product list is empty during Service Request (SR) creation.

Cause

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