Oracle Platinum Service Delivery: Password Handling Standard

(Doc ID 1674102.1)

Last updated on APRIL 19, 2016

Applies to:

Oracle Platinum Services - Version N/A to N/A
Information in this document applies to any platform.


The process documented in this article is only used for password collection during Platinum implementation.

Once the Platinum Service is configured for the Engineered System passwords can be managed through the OASG portal.

For details please refer to: Platinum Service Delivery - Password Management for Customers starting OASG version 4.0 (Doc ID 1966568.1)


1. Overview:

1.1. Introduction

This document describes the procedure for transferring and handling customer passwords for Platinum Service Delivery and all its related services.

1.2. Scope

This is the guideline for transferring and handling account passwords while onboarding.
This guideline is mandatory for all persons working on delivering services through Platinum Service Delivery, including Oracle employees and partner workers.
It’s supplemental to Oracle policies:

1.3. Definitions

1.4. Exceptions

Any deviation from these guidelines requires a review and an approval through the Product Support Platinum Delivery Manager. Any deviation has to be documented.
Exceptions to Oracle Policies have to follow the Oracle SEMS process.
If a customer requests less strict rules for user accounts for access to equipment owned by the customer, the customer has to provide a statement defining their specific rules and the security risks. The customer's acceptance has to be documented.

1.5. Access Requirements

1.5.1. General Rules

System accounts are generic accounts for system; for example, root, ILOM and db admin. Passwords for system accounts are not intended to be human memorable.
For a list of all users names, refer to


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