Error "You cannot copy this Service Request because the Support Identifier is invalid, expired, or you do not have the proper privilege to use the Support Identifier. Please choose another SR with a valid Support Identifier." (Doc ID 1901351.1)

Last updated on JUNE 26, 2014

Applies to:

My Oracle Support - Version 6 and later
Information in this document applies to any platform.

Symptoms

What would cause one to get the error "You cannot copy this Service Request because the Support Identifier is invalid, expired, or you do not have the proper privilege to use the Support Identifier.  Please choose another SR with a valid Support Identifier."  when the Support Identifier in question is valid and the user has the proper permissions when trying to log a new Service Request via My Oracle Support?

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms