Graphic Links Inside Knowledge Management (KM) Document Page Have Missing Label For JAWS To Recognize (Doc ID 1905455.1) (Doc ID 1905455.1)

Last updated on FEBRUARY 01, 2016

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : support.oracle.com using JAWS 15.0.9023

ACTUAL BEHAVIOR
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When the user searches certain documents in My Oracle Support (MOS), graphic links inside the document page have missing label for JAWS to recognize

EXPECTED BEHAVIOR
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It is expected that the graphics links within a document would appear when using JAWS

STEPS
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The issue can be reproduced at will with the following steps:
1. Type in document number or name in search filed in My Oracle Support using JAWS
2. Open up document
3. Press TAB key to cycle every element until you see a link with missing label.
In JAWS setting center, image option is set off and graphic link is set off.
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot can not see the full content of documents when searching MOS using JAWS

Cause

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