Support Identifiers (SI) not Displaying in Customer User Administrator's (CUA) Support Identifier view in My Oracle Support (MOS) (Doc ID 1921277.1)

Last updated on FEBRUARY 06, 2015

Applies to:

My Oracle Support - Version 6 and later
Information in this document applies to any platform.

Symptoms

On : My Oracle Support version 14.3

ACTUAL BEHAVIOR
---------------
A Support Identifier (SI) which is displayed in My Oracle Support (MOS) > My Account is not displayed when selecting the view My Oracle Support > Support Identifiers when accessing MOS with a Customer User Account (CUA)

EXPECTED BEHAVIOR
-----------------------
The same SIs should appear in both views.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into MOS with user account
2. Go to Settings and view both the SI list under My Account and then under Support Identifiers
3. Note that the SI is missing in the latter

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select access defaults, milestones etc. for this SI.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms