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Platinum Service Delivery - Password Management for Customers starting OASG version 4.0 (Doc ID 1966568.1)

Last updated on APRIL 24, 2019

Applies to:

Oracle Platinum Services - Version N/A to N/A
Information in this document applies to any platform.


At several points during Platinum Service delivery, the passwords need to be shared from Customer to Oracle.
With Oracle Advanced Support Gateway (OASG) version 4.0, the official process of sharing the passwords is through the Gateway portal running on the OASG server.
This article provides details on how customers can use the "MANAGE PASSWORD" page on the OASG portal.



Applicable for gateway release 4.x to 8.x. Note that from Gateway release 9.x the user interface has changed and you should refer to :- Credential Management in gateway release 9.x (Doc ID 2285834.1) instead of this article.
Note that currently the OASG portal can only be used for securely sharing passwords for Engineered Systems already configured for Platinum Services (During platinum Delivery phase).

The support for password collection during Platinum Implementation through this interface is still under development.
For such cases, please reach your Platinum Driver or communicate with Platinum Implementation engineer working on your case via Platinum implementation Service Request (PISR) for guidance.


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