How to Resolve Connection Refusal Downloading Software from Oracle Grid Control (Doc ID 1993279.1)

Last updated on APRIL 06, 2017

Applies to:

My Oracle Support - Version 3.2.0.0.5 and later
Enterprise Manager Base Platform - Version 10.1.0.2 and later
Information in this document applies to any platform.

Goal

To help identify what steps can be taken when the users credentials for My Oracle Support (MOS) are correct but an error occurs when trying to download software using Grid Control.

Example Error:

Checking for updates at EM Store
Error:Server connection failed: 0:Connection refused: Cause Exception Name: java.net.ConnectException: Environment:
[a.Protocol=https, b.Host Name=support.oracle.com, c.Port=443, d.Connection Timeout=180000 ms, e.Timeout=180000 ms,
f.Proxy Host=null, g.Proxy Port=0, h.Path=/epmos/login, i.Parameters=[cmd-group=fwk, cmd=status, client-version=12.1.0.3,
cmd-version=6.1, client-name=emmosadf]]

Solution

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