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Oracle Platinum Services – Quick Reference Guide (Doc ID 1993848.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Platinum Services - Version N/A to N/A
Information in this document applies to any platform.

Purpose

The following is not intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality and should not be relied upon in making purchasing decisions. The development, release and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Details

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In this Document
Purpose
Details
 Platinum Systems Information (Store system details here for quick reference)
 Key Contacts (Store details of key contacts here)
 Fault Monitoring
 Response Time Targets
 Service Request (SR) Handling
 Remote Patch Installation
 Change Management
 Oracle Advanced Support Portal (OASP)
 OASP Incident View
 OASP Change Management – CM Ticket Creation
 OASP Change Management – Searching for CM tickets
 Change Management Example – For Reporting Planned/Scheduled Outages
 Supporting Platinum Infrastructure – using Service Requests
 Supporting Platinum Infrastructure – Service Request Problem Types
 Important Links and References
References

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