Cloud SRs Are Not Visible In MOS or MOS Cloud Even Though User is Listed as Administrator

(Doc ID 1997109.1)

Last updated on JANUARY 23, 2018

Applies to:

My Oracle Support - Version to
Information in this document applies to any platform.


On :   version,

User is listed as an admin for cloud Support Identifier (SI)
User is unable to view Service Request (SR's) logged under  cloud SI
SR's are not listed when switching over to cloud nor are they listed in the normal MOS portal

it is expected that the customer should be able to view his cloud Sr's in My Oracle support

The issue can be reproduced at will with the following steps:
1. log into
2. Click on SR tab
3. List appears with all opened and closed SRs
4. cloud SR's do not appear  
5. Switch over to cloud portal
6. 0 SRs showing


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms